Shipping PolicyWe will exchange any item damaged or in the case of custom work if it is due to error on our part. If an item is lost we will gladly replace provided the carrier hasn't shown the item as delivered.
Package showing a delivery status of "attempted delivery" are considered "delivered" on our part. We are not responsible if you fail to pick up package or to schedule a redelivery with the carrier if you were not home when they attempt to deliver it. If an item is returned to us because you failed pick it up you may have us reship it at your expense. If you decide not to have us reship it we will gladly refund you "minus shipping and a 5% restocking fee". Please note that we can't make a refund for the order you failed to pickup UNTIL the carrier returns it to our offices.
Package(s) are not considered lost until 30 business days (Mon-Saturday excluding holiday) from the date it is sent (US orders) and 45 business days (International orders).
We send out all item with "tracking numbers" and if we find that item has been delivered we cannot be responsible for the item.
Return Policy: We will glady replace an item due to an error on our part (such as we ship the wrong item or we mispell a word in a custom order) however, we are not able to accept returns or issue refunds so be very careful in the selection of your decal. If you make a claim that we made an error in customization we will refer to your invoice or emails to verify the customization you provide to us to determine if it was our fault. If it was our fault we will replace and ship it out at our expense. However, if we find that the error was on your part we may be able to offer you a replacement at a discount.
You must be reported product defects within 10 days from receiving the item. All claims for errors will be handled on a case by case basis. If we agree to replace an item at a discount you MUST return the original decal FIRST (at your expense) before we can replace it. You will need an RMA # before making a return for a replacement. Items returned to us without an RMA # will be refused.
We ship all items with tracking and cannot be responsible for items once they leave our office because we have no control over the carrier's shipping schedule or employees. If an item doesn't arrive within the timeframe stated by the carrier for the shipping method used please take your tracking information to the carrier's nearest location to have them trace the shipment. We realize that this is a burden for you however shipping issues are handled by the carrier we have no control of the package once it has left our establishment.